We offer two methods of shipment for orders dispatched via USPS.
Our delivery time starts from the moment an order is accepted and includes a 48-hour period where your items will be processed and dispatched.
While we aim to ensure that all orders are received when expected, delivery to a remote destination is not always guaranteed to arrive within the specified shipping timeframe.
We work closely with our shipping partner to minimize the potential impact of delays to our international customers. However, we are not responsible for any custom clearance delays.
During free shipping promotions, the delivery cost will be removed on the final payment page.
Once your order has left us, you will receive an email containing your USPS tracking number to track its progress on its way to you.
If you have any further questions related to your delivery, please contact us at
ORDERS WITHIN THE USA
All orders over $150 before tax with a delivery location to USA will receive free shipping.
All orders with a delivery address to USA that are under $150 will have a flat rate of $10.
Shipping rates for international orders will be charged a flat rate dependent on the provided destination postal code.
Please note this is transport costs only and does not cover any customs delays, duties or import liabilities that may be applied by the Government of the destination country.
$35 – Flat rate applies on orders to addresses in Canada, Mexico and Puerto Rico
$75 – Flat rate applies on all other orders worldwide
HOW WILL MY ORDER BE SHIPPED?
Your order will be delivered within 3 - 10 business days from order placement date, dependent upon your location, via UPS.
Orders under the value of USD $300 will be delivered without requiring a signature.
Lorna Jane does not take responsibility for missing parcels delivered to the address nominated on the order. Please ensure you select a delivery address where you will be present to collect your parcel, or where the driver can leave it securely.
It is the responsibility of the customer to ensure that the correct shipping details have been entered at the time of order. Once the order has been processed through the checkout process we are unable to amend orders. If the incorrect delivery address has been supplied it is at cost to the customer to arrange re-delivery. Please be advised that re-delivery is $10 within USA and $20 to an International location
Orders over the value of USD$300 will require a signature on delivery for security purposes. Lorna Jane does not take any responsibility for the loss of parcels should you request to void your right to sign for your items.
Please note that UPS does not deliver to a Private Mail Box (PMB), Miltary Base or to a PO Box address within USA, please use a street address.